Wide Bay Mitsubishi

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Reviews of Wide Bay Mitsubishi

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  Richard Whatman Added July 22, 2020

  ★ ☆ ☆ ☆ ☆
  On Monday the 11th December 2017, my 16 year old daughter and I drove off from Wide Bay Mitsubishi, Maryborough having just paid $7500 for a 2011 Nissan Micra with only 47000 kilometres on the clock. I was feeling very happy with the vehicle and the service provided by the car salesman, who is a good bloke. As we drove back towards Hervey Bay, my daughter had a smile from ear to ear particularly in the knowledge that she was booked in to sit her P1 driving test on the 19th December and, with a positive result, freedom to explore Hervey Bay without Mum or Dad seated beside her issuing instructions. As we approached home, the temperature warning light illuminated requiring immediate investigation. The engine was overheated so contact was made with the car salesman who arranged for the vehicle to be collected on a tilt tray the following morning. I subsequently received information that the radiator cap was at fault. I was a motor mechanic in a former life so was a bit sceptical when told of the diagnosis. I then received a further call that the thermostat was faulty and the radiator was blocked. I replied that we would like to have the vehicle back in readiness for the 19th December which was still five business days away. I was told that they would try and have it ready but couldn’t make any promises. I was offered a loan car for my daughter to use should the vehicle not be ready in time. On the 18th December, I received a call from the car salesman advising me that the vehicle was ready for collection. I asked if there was any likelihood in my daughter being compensated for being without her car for the past week. I suggested whether the cost of her first service could perhaps be looked after by Wide Bay Mitsubishi as a show of good will. I did query whether my request would be that of a dreamer. I subsequently received a message from the car salesman saying that my request was a dream. He went on to say that while it was unfortunate what had happened, it had been dealt quickly with no charge to me and was all part of having a car!!!I was also informed that the vehicle had been re cleaned, which was very kind considering the vehicle had been sitting in their workshop for the past week. The vehicle was duly collected along with a written summary of what had been done to the vehicle which was kindly provided by the car salesman at my request. I don’t hold any animosity towards the car salesman who I believe is a good bloke and was only relaying information to me from higher up the chain. What I have trouble accepting is the way we were treated. My daughter contributed $5000 towards the $7500 in good faith for a motor vehicle, which they had displayed in their car lot in what you would think was good mechanical condition. Yes they dropped $500 off the asking price and yes they don’t have a crystal ball in which they can foresee any pending problems with motor vehicles sold. What they can do though is to provide a service which would entice the customer to come back and purchase another car from them. But we are just little people in the eyes of a company giant like Mitsubishi. The disappointment I feel is nothing compared to how my daughter felt last week. In finishing, she passed her test and is happily driving around in her Nissan Micra, which I am happy to report is going well. Would I buy another car from Wide Bay Mitsubishi? Probably not.
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  Mitch Mac Added July 15, 2020

  ★ ★ ★ ★ ★
  Excellent Sales Team. Very helpful and knowledgeable.
  Highly Recommended.
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  Missasipy Added July 02, 2020

  ★ ★ ★ ★ ★
  excellent service
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  Cassandra Nicol Added June 30, 2020

  ★ ★ ★ ★ ★
  I found the staff extremely pleasant and professional. I was made to feel very welcome.

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